Return policy
All returns are accepted within 14 days of delivery of the product and as long as it is in its original packaging. With the exception of mattresses, which will have a withdrawal period of 100 days, where the customer can try the product.
Para tramitar la devolución, ponte en contacto con nuestro servicio de atención al cliente, mediante formulario que encontrarás en “Contactar” o a través del correo electrónico info@
For reasons of hygiene and health, open products are not accepted, unless there is an error in the shipment of the product that could not be seen from the outside of the product (wrong product) or the delivered product has a manufacturing defect. This also does not apply to mattresses, which can be tested within 100 days. It is important to keep in mind that the mattresses can be used for testing, but for hygienic conditions, we recommend using a protective cover during the testing period. Mattresses used during those 100 days must be returned in optimal condition, without stains or damage.
If you wish to test and return the mattress within those 100 days, once it has been spread, you must proceed to package it in a double layer of plastic and reinforce the corners of the mattress with cardboard. The return will be the responsibility of the customer, although you can also ask us to provide this collection service. The costs of collection due to the right of withdrawal will be deducted from the amount paid by the client at the time of processing the refund.
The transportation cost of returns due to withdrawal will be the responsibility of the customer.
In the case of returns due to factory defect, or execution of the warranty right, the after-sales department will evaluate the scope of the same to determine whether to repair or replace it with another product.
Get in touch with info@colchonesbezen.com and follow the instructions provided to you to process the return or collection of the product.
The refund will be carried out by the same method in which the purchase was made.
